Privacy Policy

1. Introduction

GHS Healthcare ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website, services, or interact with us.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal information:

• Identity information: Name, date of birth, gender
• Contact information: Address, email address, phone number
• Employment information: CV, qualifications, work history, references (for job applicants)
• Health information: Medical conditions, care needs, medication (for service users)
• Financial information: Bank details, payment information (where relevant)
• Technical information: IP address, browser type, device information when using our website

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide care and support services
• To process job applications and manage employment
• To respond to enquiries and provide information about our services
• To comply with legal and regulatory obligations
• To improve our services and website
• To communicate with you about our services

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract: Where processing is necessary to perform a contract with you
• Legal obligation: Where we need to comply with legal requirements
• Vital interests: Where processing is necessary to protect someone's life
• Legitimate interests: Where we have a legitimate business interest that doesn't override your rights
• Consent: Where you have given explicit consent for specific purposes

5. Sharing Your Information

We may share your personal information with:

• Healthcare professionals involved in your care
• Local authorities and NHS organisations (where required for care provision)
• Regulatory bodies such as CQC (where required)
• Our service providers who help us deliver our services
• Law enforcement agencies (where legally required)

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

7. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law. Retention periods vary depending on the type of information and our legal obligations.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of your personal information
• Right to rectification: Request correction of inaccurate information
• Right to erasure: Request deletion of your information (in certain circumstances)
• Right to restrict processing: Request limitation of how we use your information
• Right to data portability: Request transfer of your information to another organisation
• Right to object: Object to certain types of processing
• Rights related to automated decision-making: Rights regarding automated decisions

To exercise any of these rights, please contact our Data Protection Officer.

9. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how visitors use our site

You can control cookies through your browser settings.

10. Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact:

11. Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.